Independent Software Testing for CRMs and Sales Applications - TestQuality

Independent software testing is a set of tests performed by professional software testers to ensure objective testing and quality assurance. An independent QA team is a group of external software testers involved in the quality assurance process of the company and helps in arranging the QA process. In addition, it also provides an insight into the QA process from a third-party point of view. Thus, highlighting the areas of software that need improvement. This is why a business hires an independent software testing company and stays ahead of its competitors. 

Since there is a lot of data connected to sales and marketing processes, the critical job is given to the independent testers so they can carefully manage relationships with their customers. It helps in organizing, automating, and synchronizing work at a faster speed, but like other businesses, CRM requires quality. 

Independent Testers for Quality Control

We can quote the example of a pre-release overload here. When talking about a release, there is a lot on the plate for testers to complete. Even if testers have tested units separately and all components have come together into one integral product, there can be many issues on the front end. 

Secondly, the lack of time can also be a problem for businesses. When firms try to launch a product faster, they do not have much time allocated for testing. So, firms may compromise the QA process in a rush to release the product to the market. 

In both of the above-mentioned cases, it is a good idea to hire an external QA team. An independent software testing company can scale the team in a few days to meet tight deadlines without compromising on quality. Moreover, if a firm has a limited budget, then engaging a third-party QA service provider can also be a cost-effective solution. It can help in providing additional QA resources and setup a complete testing infrastructure for achieving specific QA goals. 

The Most Common Types Of Bugs In A CRM System

The most common types of bugs that can appear in a CRM system include functional bugs, issues with communication channels, updates bugs, problems with integration with other services, automated process issues, and IP telephony integration problems. 


Another most important factor that independent software testers need to keep in mind when testing is check for CRM updates. Before the release of each update, they need to test the new functions and also ensure that the previous functionality works best too. Bugs can appear in the most unexpected places at any moment in the system, so it is important for QA engineers to update them accordingly. QA engineers who wrote the code, would be able to identify and overcome the bugs faster than others. This update will be useful for the user and help them speed up the QA process. An independent software testing company assists in assuring quality of sales software applications and CRMs while speeding up the release cycles. 

Author Bio:

As a Senior Marketing Consultant at Kualitatem, Ray Parker loves to write tech-related news, articles, specifically quality assurance and information security. Apart from his techie appearance, he enjoys soccer, reading mysteries, and spending long hours working over at the New York office.